Environmental, Social & Governance

Environmental, Social & Governance

Working together for a healthier planet.

Intrepid is committed to the United Nations Global Compact principle-based framework, best practices, and resources that have revolutionized how companies do business responsibly and keep commitments to society at large. By catalyzing action, partnerships, and collaboration, Intrepid believes that transforming the world is possible – and achievable – for organizations large and small, anywhere around the globe.

As a signatory of the world’s largest corporate sustainability initiative Intrepid aligns its strategies and operations with universal principles of human rights, labour, environment and anti-corruption, and we are committed to taking action to advance social goals.

Intrepid has adopted several UNGC Sustainable Development Goals that receive particular focus, including:

SDG 3 – Good Health & Wellbeing: Ensure healthy lives and promote well-being for all at all ages

SDG 5 – Gender Equality: Achieve gender equality and empower all women and girls

SDG 8 – Decent Work & Economic Growth: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

SDG 10 – Reduced Inequalities: Reduce inequality within and among countries

SDG 13 – Climate Action: Take urgent action to combat climate change and its impacts

The United Nations Global Compact works with businesses to transform our world and aims to create a sustainable and inclusive global economy that delivers lasting benefits to all people, communities and markets.

Link to the United Nations Compact

Ways in which we are mindful.

Development of sustainable services

Picture of an employee drinking coffee looking at a tablet along with other employees. The tablet has graphs and charts

We believe in being a mindful organization that develops sustainable services and supports quality, long-term employment. We are committing to the Science Based Targets initiative (SBTi), a clearly-defined pathway for companies to reduce GHG emissions to meet the goals of the Paris Agreement and limit warming to 1.5°C.

Commitment to community

commitment-to-community intrepid investigations

We are committed to our community, and thus, we are mindful of local and global dependencies. We believe in volunteering in our community, altruism, and donating time, energy, and resources.

Balancing economy & ecosystems

Balancing economy & ecosystems

We are devoted to balancing the economy, ecosystems and our services with their long-term impacts. We are committed to climate action, a virtual operational framework that eliminates paper, plastic and brick and mortar, and plant a tree for every assignment we work.

Respect for employees & well being at work

respect for employees and well being-at-work intrepid investigations

Intrepid cherishes the diversity of people and culture. Our team speaks over 20 different languages. We offer benefits, paid sick leave and vocational skill improvement programs, as well as a work space for our employees that reflects our brand values of quality and kindness.


We understand that we are the stewards of the environment for future generations. We are conscious of the long term affects our actions have on environmental sustainability. Intrepid has implemented a policy to promote and maintain environmentally responsible practices for the benefit of our employees, customers and the global community. We will conduct and grow our business using practices that respect the environment and minimize our impact on it, in order to protect and conserve natural resources both locally and globally.

Offsetting Our Carbon Footprint

We have partnered with Tree Canada and One Tree Planted to contribute to having a healthier climate, preserve wildlife habitat, protect biodiversity, and achieve carbon neutrality.

For every assignment we work on, a tree is planted on our clients’ behalf through these important relationships. Tree Canada and One Tree Planted are both charities dedicated to planting and nurturing trees:

Tree Canada

Tree Canada

Tree Canada is a national non-profit organization dedicated to planting and nurturing trees in rural and urban environments. Through their programs, research and educational efforts, they have helped restore tree cover in areas hit by natural disasters, guided communities in managing their urban forests, helped green schoolyards and organized urban forest conferences. Since 1992, Tree Canada has worked relentlessly to grow Canada’s tree canopy through our greening programs, research, and engagement efforts. We are the only national non-profit organization dedicated to planting and nurturing trees in rural and urban environments.

One Tree Planted

One tree planted

One Tree Planted is a non-profit organization focused on global reforestation. Through their work, they have helped restore forests, create habitats, protect biodiversity, help reforestation efforts, and make a positive social impact around the world. Since their establishment in 2014, OTP has been dedicated to making it easier for both individuals and businesses to give back to the environment to create a healthier climate. They have worked across 82 countries in North America, Latin America, Africa, Asia, Europe and the Pacific, undertaking projects help to restore forests after fires and floods, create jobs, build communities, and protect habitat for wildlife.

Community Engagement

We pledge to be an engaged, informed and involved partner with our local and global community. Since its inception Intrepid has dedicated itself to earning the trust and respect of all our stakeholders. We pride ourselves on being good corporate citizens by giving back to the communities in which we serve, our industry, protecting the environment and providing a safe, productive and engaging environment for our employees. We give back to the community by supporting many of the causes that our industry is championing. These include:

  • Women in Insurance Cancer Crusade (WICC)
  • Charities supported by the Toronto Insurance Women’s Association (TIWA)
  • Brain injury fundraising events
  • Charities supported by the League of Extraordinary Men
  • Relay for Life
  • Mental health awareness fundraising events
  • Canadian Memorial Chiropractic College Fundraising (CMCC)
  • Cops for Cancer – Tour de Coast
  • YMCA of Greater Toronto
  • The National Day of Remembrance and Action on Violence Against Women
    The 16 Days of Activism Against Gender Violence Get Involved
  • Many Hands, Doing Good

Workplace Satisfaction

Employees are the heart of our business. Intrepid is committed to creating an engaging culture by treating employees with respect and providing them with opportunities for growth. As a responsible employer, we have implemented policies to minimize workplace hazards and ensure that our employees remain healthy and safe. We promote inclusion in the workplace and celebrate the benefits that a diverse workplace environment creates. Our goal is to ensure every member of our team feels included and engaged. Intrepid is committed to employment equity and diversity in all of our practices. We will ensure that hiring practices are based on selecting the most suitably qualified candidate for any position, while ensuring that the process and the qualifications required for each position are fair and equitable. We will also ensure that we deliver our services and programs in a manner that includes the principles of equity and diversity and which removes barriers for all individuals.

Employee Code of Conduct

Our Employee Code of Conduct company policy exists as a reminder of the importance of maintaining a safe, enjoyable and compassionate workplace. It refers to company expectations regarding employees’ behavior towards each other, clients, industry partners, vendors and the general public.

Although we promote freedom of expression and open communication practices, all employees are still obliged to follow our code of conduct so that we all agree on the factors that cause a well-organized, respectful and collaborative environment, and that reinforce our professional values with our clients and relative regulatory bodies.

This policy applies to all employees and agents (Contractors and vendors) of the company regardless of employment agreement, role or title.

Company employees are bound by the terms of their contract to adhere to specific guidelines that apply to every work-related space during their work. All employees are obliged to know and follow the Employee Code of Conduct.

All workers are required to know and abide by the company’s vision, mission and value statements which are as follows:

To be a socially responsible company, community partner and national industry leader that puts sustainability, quality, kindness and diversity first, while recognizing the importance of being a stable source of employment where potential is nurtured, relationships are honoured and continuous improvement is embraced.

To be client driven, altruistic and valuable in our service to others. To sincerely care about and thoroughly understand what our clients need and consistently deliver a product that has impact. To be rooted in sound metrics and measure performance based on client led evidence. To be open and aware, scanning the horizon and assessing future trends and advancements to find ways to keep our service offerings authentic, relevant and meaningful.

To embrace a culture of climate action, teamwork, collaboration and compassion, where operational success and heart mind well-being receive equal emphasis. Cultivating an atmosphere of mindfulness, where the qualities of thoughtfulness, engagement and kindness are celebrated. A space that inspires the warm- heartedness, honesty, truthfulness and transparency that leads to trust in all aspects of our business.

All employees are obliged to refrain from unlawful or offensive behavior. All employees must respect and abide by relevant federal, provincial and municipal laws and regulatory bodies (Security Programs and PIPEDA/PIPA privacy of information) during the execution of their duties. Legal guidelines also refer to all environmental, safety and fair dealing requirements, as well as, the company policy for corporate social responsibilities.

All employees are bound by the equal opportunity policy of the company. They are obliged to behave in a respectful manner towards their colleagues and strictly refrain from any kind of discriminatory behavior, sexual or personal harassment or victimization. This applies to all aspects of the workplace from the recruitment and evaluation processes to interpersonal relations between employees. The company has no tolerance for inappropriate or unethical behavior.

All employees will treat the property of the company and our clients, whether material or intangible, with respect and care. Company equipment must not be misused or used frivolously. All kinds of incorporeal property, including law-binding creations such as trademarks and copyright, as well as other elements for which it retains ownership or has in its possession (client information, reports, visual evidence etc.) are to be kept confidential, protected and respected as outlined in employment contracts, and used only within the rights accompanying the duties of each position.

All employees must abide to certain rules that exemplify integrity and high quality professionalism while employed with Intrepid and in the execution of their duties. The following include the company’s expectations from its employees:

All employees are expected to contribute to the company culture which emphasizes being kind to others, being honest and accountable, and maintaining the integrity of professional standards in all matters, in particular and without fear of reprisal, when in the face of adversity and or reporting a case where a code of conduct violation is perceived to have occurred.

All employees must not be in the possession and or use of controlled drugs and controlled substances or any amount of alcohol, drug or narcotic that could adversely impair their ability to perform their job.

When using social media, it is important to be responsible, use good judgment, and always protect the confidentiality and privacy of information, people’s personal information that may identify them, and the professional integrity and reputation of yourself, Intrepid and our customers, employees, contractors and affiliates.

Employees will not solicit anything of value for the Company, themselves or for any other individual or entity, with the intention, indication or promise of providing inappropriate benefit or reward, in particular any business, service or disclosure of private, confidential or closed source information.

Employees will not provide anything of value or other incentive that is offered or given to an individual or entity directly or indirectly, in order to gain inappropriate benefit, influence, reward or cause to fail a function or activity.

Employees will not accept anything of value or other incentive from anyone or entity, more specifically, clients, industry partners or vendors, for the inappropriate benefit of the Company, themselves, any external or internal party. It is paramount that no employee ever be in a position where providing or receiving favor for a desired outcome could be perceived.

All employees must pay attention to their job duties, company processes and best practices, and fulfill them with integrity and respect towards the customers, stakeholders and community. Supervisors and managers are prohibited from abusing their authority, but are expected to delegate duties to their teams with respect to their competences and workload. Mentoring and motivating are actively encouraged. All employees are expected to follow supervisor’s instructions and execute all of their duties as assigned with skill and in a timely manner.

Employees should adhere to established schedules. This does not refer to occasional discrepancies that an employee might face that prevent them from following standard working hours or days. It refers to a uniform stance towards the expected time service needs, as well as the amount of time someone spends on the execution of their duties.

All employees are expected to avoid any personal, financial or other interests that would put themselves, the company or our clients in a conflict of interest scenario. Employees must refrain from taking part in, or exerting influence in, any transaction in which their own, or any party’s interests may conflict with the best interests of the Company and our clients. No employee may engage in any business transaction on behalf of the Company with which there is a relationship with a principal, officer or representative, or supervisor, or directly or indirectly with anyone that is a relative by blood, marriage, or close personal relationship.

All employees are expected to maintain a climate of quality and kindness, and endeavour not to disrupt the workplace or the execution of coworker duties or present obstacles to the work of their colleagues.

It is important to respect others’ work and efforts. All employees are encouraged to work collaboratively and demonstrate an attitude of teamwork.

All employees must communicate with an open and frank dialogue, and be open for communication with their colleagues and managers. It is important that any employee in the workplace can feel comfortable sharing their thoughts and viewpoints so that their work, as well as, work conditions can be as productive and problem-free as possible.

All employees will pay careful attention to avoid causing any situations that could cause a complaint to arise from a coworker, client or member of the public. Should such a situation or deviance from service protocols arise, all employees are to immediately inform their manager of the situation and conform to the company’s complaint resolution policy and fully participate in the complaint resolution process.

All employees are obliged to be aware of and follow all the established policies, processes and best practices that have been created by the company. Failure to comply with any part of the Code of Conduct’s guidelines will result in an appropriate review of circumstances, developing a learning opportunity and possibly disciplinary action. Possible consequences will include further coaching, being placed on a Performance Improvement Plan (PIP), receiving a written warning, and suspension or termination for more serious offenses. Legal action may have to be pursued in cases of corruption, theft, fraud or other unlawful behaviour.